Privacy Policy

1. Introduction

At Bestman Cosmetics (“we,” “us,” or “our”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bestmancosmetics.com or interact with our business.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account on our website
• Submit an inquiry or contact form
• Subscribe to our newsletter
• Make a purchase (in-store or online)
• Request a quote or wholesale pricing

This information may include:

• Full name
• Email address
• Phone number
• Physical address (for delivery)
• Business name (for wholesale customers)
• KRA PIN (for business/wholesale customers, for tax compliance purposes)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing Services: Process orders, inquiries, and deliver products
• Communication: Respond to your questions and provide customer support
• Marketing: Send promotional offers, newsletters, and product updates (with your consent)
• Improvement: Analyze website usage to improve our services
• Security: Protect against fraud and unauthorized access
• Legal Compliance: Meet our legal and regulatory obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With delivery partners to fulfill your orders
• Payment Processors: With M-Pesa and bank payment providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Keep you logged in to your account
• Analyze website traffic and usage
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect some functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure storage of sensitive information
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data for marketing
• Portability: Request transfer of your data to another service

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: